Terms and Conditions

MaaChai is a premium tea and wellness brand dedicated to delivering high-quality tea products, tea experiences, and related services to customers across India and internationally.

Throughout these Terms, "MaaChai", "we", "our", and "us" refer to MaaChai and its affiliated entities.

By using this website, you confirm that:

We strive to ensure that all product descriptions, images, pricing, and specifications displayed on the website are accurate. However:

All prices displayed are in Indian Rupees (INR) unless otherwise specified.

Prices may be updated without prior notice.

Payments are processed securely through authorized payment gateway providers.

MaaChai reserves the right to refuse or cancel orders in cases of pricing errors, suspected fraud, payment disputes, or product unavailability.

In such cases, any amount charged will be refunded in accordance with applicable policies.

Placing an order does not guarantee acceptance. An order is considered accepted only after:

Delivery timelines are estimates and may vary due to weather conditions, logistics disruptions, government restrictions, or force majeure events.

MaaChai shall not be liable for delays beyond its reasonable control.

Complete details are available in our Shipping & Delivery Policy.

Returns, cancellations, and refunds are governed by our Refund & Cancellation Policy.

Due to the consumable nature of tea products, opened or used products may not be eligible for return unless received damaged or defective.

All content on the MaaChai website, including logos, product names, brand assets, images, videos, text, designs, and graphics, are the exclusive property of MaaChai and protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

You agree not to:

MaaChai products are intended for general wellness and enjoyment.

The information provided on this website is for educational and informational purposes only and should not be considered medical advice.

Customers should consult qualified healthcare professionals before using any product for specific medical conditions.

MaaChai does not guarantee specific health outcomes from the use of its products.

As part of MaaChai's commitment to supporting tea-growing communities, selected products and special editions may contribute a portion of proceeds toward community development and support initiatives.

Contribution amounts, campaigns, beneficiaries, and impact programs may vary over time.

MaaChai reserves the right to modify or discontinue such initiatives without prior notice.

Participation in MaaChai tea estate visits, workshops, tea tourism programs, or experiential activities is voluntary. Participants are responsible for their personal safety, compliance with local regulations, and following instructions provided by organizers.

MaaChai shall not be liable for personal injury, loss, or damage arising from participation except where required by law.

To the fullest extent permitted by law, MaaChai shall not be liable for indirect damages, consequential losses, loss of profits, business interruption, or data loss arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

Our website may integrate third-party platforms including payment gateways, logistics providers, analytics providers, and social media services.

MaaChai is not responsible for the policies, actions, or practices of third-party service providers.

Your use of the website is also governed by our Privacy Policy.

We encourage users to review the Privacy Policy to understand how information is collected and used.

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

MaaChai reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

For questions regarding these Terms & Conditions, please contact:

MaaChai

Website: www.maachai.co

Email: brew@maachai.co

Customer Support: +91 9958427958